CANCELLATION POLICY
Cancellation Policy – MulchingMen
1. Payment Method
MulchingMen currently accepts Prepaid Orders only. We do not currently offer COD.
2. Cancellation Before Dispatch
A cancellation request may be submitted before the order is dispatched.
To request cancellation, customers should provide:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Cancellation
A cancellation request is considered accepted only after confirmation from the MulchingMen team.
3. Cancellation After Dispatch
Once an order has been:
- Dispatched,
- Handed over to the delivery/logistics partner, or
- Marked as dispatched in the tracking system,
the order cannot be cancelled.
4. Refund for Approved Cancellation
If cancellation is approved before dispatch, the applicable refund will be processed through the original payment method/payment gateway.
The time required for the refund to reflect in the customer’s account may depend on the payment gateway or bank.
. RETURN & REFUND POLICY
Return & Refund Policy – MulchingMen
MulchingMen takes reasonable care to ensure that the correct products are packed and shipped. Because many of our products are natural materials, some variation in size, shape, colour, texture, and appearance may naturally occur.
1. Eligible Cases
A return/refund request may be considered in cases such as:
- Wrong product received
- Missing product
- Product materially different from the product ordered
- Product damaged during transportation, subject to verification
Customers may be required to provide photographs/videos and relevant order details for verification.
2. Natural Product Variation
Products such as pine bark, mulch, pine cones, moss, and other natural materials may have natural variations.
Minor differences in:
- Colour
- Texture
- Shape
- Size
- Appearance
do not necessarily constitute a defect and may not qualify for a refund or replacement.
3. Change of Mind
Refunds/returns are generally not accepted simply because a customer changes their mind, selects the wrong product/size, or no longer requires the product.
4. Improper Handling
Refunds may not be applicable where the product has been damaged due to improper handling, storage, use, or modification after delivery.
5. Verification
All refund or replacement requests are subject to verification by the MulchingMen team.
6. Refund Processing
Once a refund is approved, it will generally be processed through the original payment gateway/payment method.
The time taken for the amount to appear in the customer’s account depends on the payment gateway and/or bank.
